Palace Of Chance Casino Privacy Policy

Palace Of Chance Casino respects the privacy of people who visit its website, create an account, contact support, or use its gaming services. This Privacy Policy explains how information may be collected, used, stored, shared, and protected when you interact with Palace Of Chance Casino in Canada.

This policy is intended to provide clear information about our privacy practices. It applies to personal information processed through the Palace Of Chance Casino website, account features, customer support channels, promotions, and related services. By using the website, you acknowledge that you have read this policy. You should also review any specific notices displayed when information is collected.

Information We Collect

We collect information that is reasonably necessary to operate the casino, maintain accounts, support customers, protect the platform, and meet applicable operational obligations. The type of information collected depends on how you use our services.

• Account details, such as your name, date of birth, residential information, username, and contact details.
• Identity and age verification information where required to confirm eligibility for the 18+ service and help prevent misuse.
• Transaction information, including deposits, withdrawals, payment method details, transaction history, and related records. Payment information may be processed by specialist payment providers rather than stored directly by Palace Of Chance Casino.
• Technical information, including IP address, device type, browser, operating system, language settings, approximate location, and details about how you interact with the website.
• Communications and support records, including messages, requests, feedback, and information supplied during customer service conversations.
• Marketing preferences, promotional participation, and information about your responses to communications.

We may also receive information from service providers that help verify identity, process payments, prevent fraud, measure website performance, or provide customer support. We ask users to avoid sending unnecessary sensitive information through messages or uploads.

How We Use Information

Palace Of Chance Casino uses personal information for legitimate business and service purposes, including:

• Creating and administering player accounts.
• Confirming age, identity, account ownership, and eligibility to use particular services.
• Processing deposits, withdrawals, bonuses, promotions, and other account transactions.
• Providing customer support and responding to questions or complaints.
• Monitoring gameplay and account activity to identify suspicious conduct, fraud, abuse, collusion, or attempts to bypass platform controls.
• Maintaining, testing, improving, and personalising website functions.
• Sending service messages, security alerts, account notices, and other communications needed to administer the account.
• Sending promotional communications where permitted and in line with your preferences.
• Keeping business records, resolving disputes, enforcing terms, and protecting the rights and safety of Palace Of Chance Casino, its users, and service providers.

We may use aggregated or de-identified information for reporting, analytics, and service improvement. Information will not be used for a purpose that is materially incompatible with the reason it was collected without appropriate notice or another permitted basis.

Cookies and Similar Technologies

Palace Of Chance Casino may use cookies, pixels, local storage, and comparable technologies. These technologies can remember preferences, keep sessions active, support security, understand website usage, and help us identify technical problems.

Some cookies are essential for account access, navigation, authentication, fraud prevention, and core website functions. Other technologies may help us measure performance or understand which pages and features are useful. Where applicable, non-essential technologies may be managed through browser settings or a consent tool presented on the website.

Disabling cookies may affect the availability or performance of certain features. Browser controls can usually be used to delete existing cookies, block future cookies, or notify you before one is stored. Similar technologies used by third parties may be governed by their own privacy information.

Data Sharing

We do not treat personal information as a product for unrestricted sale. Information may be shared when reasonably necessary to provide services, protect users, or operate the business. Recipients may include:

• Payment processors and financial service providers that facilitate deposits, withdrawals, refunds, and transaction monitoring.
• Identity, age verification, fraud prevention, security, and risk management providers.
• Technology, hosting, analytics, customer support, communications, and maintenance providers.
• Professional advisers, insurers, auditors, and other contractors supporting business operations.
• Relevant authorities, courts, regulators, law enforcement bodies, or other parties when disclosure is required or reasonably necessary to address legal, security, or safety matters.

Service providers are expected to handle information only for agreed purposes and to apply appropriate safeguards. We may also disclose information as part of a corporate restructuring, acquisition, financing, sale of assets, or similar business transaction, subject to appropriate confidentiality and privacy considerations.

Data Security

Palace Of Chance Casino uses administrative, technical, and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, and disclosure. Measures may include access controls, account authentication, monitoring, secure communications, staff procedures, and restrictions on internal access.

No website, payment channel, or electronic transmission can be guaranteed to be completely secure. Users are responsible for keeping passwords and account credentials confidential, using suitable device security, and notifying us promptly if they suspect unauthorised account activity. We may restrict access or take other protective action when a security risk is identified.

In the event of a privacy or security incident, we will assess the situation and take steps considered appropriate under applicable requirements, including notifying affected individuals or relevant authorities where necessary.

Data Retention

We retain information for as long as it is reasonably needed for the purposes described in this policy. Retention periods may depend on the type of information, the nature of the relationship, account activity, transaction history, dispute status, security concerns, and any applicable recordkeeping expectations.

When information is no longer required, it may be securely deleted, anonymised, or placed beyond ordinary use. Some information may remain in backup systems for a limited period while those systems are replaced or overwritten. Account closure does not necessarily result in immediate deletion where continued retention is needed for security, dispute resolution, fraud prevention, or other legitimate purposes.

Your Rights

Depending on the circumstances and applicable privacy rules, you may have rights concerning personal information held by Palace Of Chance Casino. These may include the ability to:

• Ask whether we hold personal information about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or out of date.
• Ask questions about how information is collected, used, shared, or retained.
• Withdraw consent for certain optional uses, such as promotional communications, where consent is the basis for processing.
• Request deletion or restriction of information in circumstances where continued use is not necessary or otherwise permitted.
• Object to certain processing activities or request a review of a decision made using personal information.

These rights may be subject to exceptions, verification requirements, technical limitations, or other lawful considerations. We may need to confirm your identity before completing a request. If a request cannot be fulfilled in full, we will aim to explain the reason and identify any available alternatives. You can usually unsubscribe from marketing messages by using the applicable preference or unsubscribe option, while still receiving essential account and security communications.

Third-Party Services

The website may contain links, integrations, payment options, gaming content, analytics tools, or other services operated by third parties. When you use those services, the third party may collect information under its own privacy policy and terms. Palace Of Chance Casino does not control every practice of an external provider.

Before submitting information through an external website or application, review the provider's privacy information carefully. Third parties may use different security measures, retention periods, technologies, or communication practices. This policy applies to information handled by Palace Of Chance Casino and does not replace the privacy notices of independent providers.

International Transfers

Some service providers supporting Palace Of Chance Casino may process or store information outside Canada. As a result, information may be accessible in another country and may be subject to the laws of that jurisdiction. Those laws may provide privacy protections that differ from those available in Canada.

Where information is transferred internationally, we seek to use appropriate contractual, technical, and organisational measures to protect it. The location of processing may change as suppliers, infrastructure, and business arrangements develop. Information may also be disclosed across borders when necessary for payment processing, security, support, legal compliance, or another purpose described in this policy.

Policy Updates

We may revise this Privacy Policy when our services, technologies, business arrangements, or privacy practices change. The updated version will be published on the website with a revised effective date where appropriate. Changes will apply from the date they are posted unless a different date is stated.

We encourage users to review this page periodically. Where a change is significant, we may provide additional notice through the website, by email, or through an account message when appropriate. Continued use of the services after an updated policy is published may indicate that you have reviewed the revised information.

Contact Information

If you have a privacy question, want to make a request, or need clarification about this policy, please contact Palace Of Chance Casino at [email protected]. Please include enough information to help us understand your request, but do not send passwords, complete payment card numbers, or unnecessary identity documents through ordinary email.

We may ask for additional details to verify your identity and protect account information before responding. We aim to review privacy enquiries within a reasonable period and will communicate with you if more time or information is needed.

Last updated: 8 September 2026